FAQ

Are you affiliated with Mojang?

No we are not. Minecraft is copyright Mojang AB and Shotbow is in no way affiliated with Mojang AB.

How long has Shotbow been around?

Shotbow has been around since February of 2012. We have had the honor of speaking at MineCon 2012 in the Modding with the Pros panel and were also honored with our own MineZ panel. The network is managed by a professional staff with backgrounds in finance, banking, and computer science. You can buy with confidence knowing that your money is supporting a team that works tirelessly to bring you new, innovative gaming experiences. If you have any further questions, feel free to contact us and we will be happy to answer any of your questions.

I don't have a credit card, how can I pay?

Many of our users who do not have credit cards have said they purchase with prepaid debit cards. These can be found at your local convenience stores. We also take PaySafeCards (use Paymentwall when checking out) which is popular among our European players.

Do you store any of my credit card or personal information?

No we do not! When you purchase a package from us, you will use either 2Checkout or Paypal to complete the transaction. Both 2Checkout and Paypal are reputable merchant providers that are PCI Level 1 certified, the highest level of certification possible. We also do not store any personal or payment information on our servers.

Are the packages reoccuring fees?

Only our Subscription package, for all other packages we only charge you one time for a package and if the premium expires we DO NOT bill your credit card again. To purchase a second package you would visit this website again and go through the payment process a second time. Note that we do have a "Subscriber" package which is an exception to this and does bill monthly. Subscriptions are handled by Paypal / 2Checkout / Paymentwall and we do not collect any payment data. All other packages only bill a single time.

How long does it take my purchase to go through?

Purchases are credited automatically as soon as you complete payment. However, if you do not have your access after 60 minutes please contact us. We try to answer all payment related emails within 24 hours, but are normally much quicker than that.

Can I upgrade my account?

Absolutely! We base upgrades on the dollar amount spent towards premium. For example, if you are gold today ($50) and purchase an additional gold ($50) three months later, we can upgrade you to the platinum name tag ($50 + $50 = $100). Upgrades only count for Basic, Silver, Gold purchases, and do not count for special packages such as XP points or other non-premium related purchases. As of August 20th 2014 Subscriptions added 1 month of premium time and as such will also count as $10 towards your premium status for any purchase of subscription or renewal of your subscription from that date forward. Purchases must also be made towards a single username and upgrades are not eligible across multiple usernames. Upgrades should happen automatically, but feel free to contact us if you did not automatically receive your upgrade.

How do I obtain Emerald or Obsidian?

Emerald and Obsidian are special ranks given to those who have gone above and beyond in supporting Shotbow. You must be at least Platinum rank before you can obtain Emerald or Obsidian. Once you have reached Platinum, you may upgrade to Emerald or Obsidian if the total purchases made against your account total $250 or $500 respectively. The easiest, and most effective way to obtain these ranks is through a Shotbow Subscription, or by purchasing cosmetics once you have reached Platinum. You MUST contact us in order to upgrade to your account once you have accumulated such total amounts.

How can I contact Shotbow?

Our contact us link is the best way to get support. For non-support issues, you may mail:

Shotbow
P.O. Box 720081
Dallas, TX 75372
United States

or call our business number at +1 (214) 664-9672. Please note that the best way to handle any and all inquires is contacting us via our support page.

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